Sessions

We’ll contact you via email to pay the full balance by either bank transfer or cheque. If paying by bank transfer you will be given a unique reference and asked to send us a screenshot as proof you’ve paid. The full amount must be paid within 14 days of booking (payment information will be provided once a booking has been made). Failure to do this will result in your chosen date(s) being opened again. Should you need to cancel your booking for any reason the following cancellation policy applies.

• If a cancellation is made 3 weeks before your session you will be refunded the full amount paid.
• If a cancellation is made within 3 weeks you may be refunded, if we can find another group to take your session. If we can’t then you will not be refunded.

Pease note if the number of participants on the day is less than originally booked, refunds will only be given where adequate notice is provided as per the cancellation policy above.

Once payment has been received we’ll send you further information including our risk assessment and a document on ‘How to Find Us’ and ‘Suggested Kit’. In the lead up to your sessions (usually three days prior) we’ll contact you to confirm numbers and see if there’s any additional needs/medical conditions we should be aware of.

A member of the Watersports Team will meet you at the village green at the start of your session and escort you to the site. When we arrive we ask that the section leader/leader in charge makes themselves known to the team member and inform them if anything has changed since the pre-session email. All leaders and parents/guardians should park by the school and walk to the meeting location. Entrance to the site is strictly only when accompanied by a team member and applies to leaders, participants and parents/guardians. Please note that due to the nature of our location if parents/guardians wish to stay to watch their young person they must stay for the full session.

See ‘Suggested Kit’ section.

Participants don’t need to bring any equipment. All necessary safety equipment is provided.

We operate out of two converted shipping containers and offer gender specific changing spaces (please discuss with us if anything more inclusive is required). There are no toilets so please encourage your young people to go to the toilet before they arrive.

We have set the maximum capacity of weekend sessions to 20 and evening sessions to 10 therefore if your group is particularly large, you may need to book more than one session. That being said if you have slightly more than the maximum number we can accommodate this, with prior arrangement. Smaller groups may be put together.

Sometimes it may be necessary to cancel your session at short notice due to the weather/river conditions. To give your session the best possible chance of going ahead we will let you know by 9:00 on weekends and 17:00 for evening sessions.

Please see table at the top of the booking page for up to date prices. We do not charge if leaders/young leaders want to go on the water.  The only thing we ask is that at least one leader stays on the bank in case of an emergency.

We may take photos of groups on the water and share them on our Facebook and Instagram page (if you haven’t already liked it then please take a look) it’s important on the day of your session that you let us know if there is anybody who cannot have their photo taken.

At present, we offer kayaking, canoeing, Stand Up Paddleboarding and raft building. Canoes are suitable for Beavers upwards, kayaks for Cubs upwards, paddleboards and raft building for Scouts and Explorers.

If you have something specific in mind, please discuss this at the time of booking and we’ll do our best to accommodate. We can invest new members into your section on the water.